Online Ordering
By creating an account with us your checkout process is faster. You can view your order status, check your purchase history and use promotional offers. If you'd prefer not to create an account you can make your online purchase as a 'guest'.
You can request your password to be reset by entering your email address on the “Forgot your Password’ page and you will receive your reset password link by email.
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You should receive an Online Order Confirmation email within 24hrs of placing your order.
If you did not receive your Online Order Confirmation email, please:
- Confirm that you have placed your order with your correct email address;
- Check your Spam/Junk folders;
- If you still require assistance, please contact us by email or directly on our customer service hotline.
Yes. If you need to make a change you can send us an email or call our customer service hotline.
Yes, if your item has not yet been dispatched, we will be able to cancel your order. Simply send us a message by email or call our customer service hotline and our team will cancel your order and issue a refund in the same tender used to place the order.
Your order may be sent from multiple locations and can arrive separately on different days. We do this so we can get your order to you as soon as possible.
Yes. You can send us a message by email or call our customer service hotline and we can arrange delaying your delivery for up to 28 days. Please note: some orders may not be possible to delay.
For all orders, an email with a tracking link and instructions will be emailed to you when your order has been despatched.
During the checkout process, we securely share minimal transaction data with ANZ eGate payment gateway so they can provide fraud protection for you the customer and our business.
Transaction Records
We will email you a copy of your Tax invoice to the nominated email address that you have provided once the goods have been dispatched.
We can provide you with a copy of a past transaction Tax invoice, once an ID Check has been completed in person.
Delivery
Our delivery order cut-off time is 4pm Monday – Friday.
Your order may be delivered by Australia Post or Courier - Allow 2-7 working days to receive items in metro areas once you receive your email telling your item is on its way. Regional & remote areas may take longer.
If you need your product installed, there is a fully guaranteed installation service available for purchase from website.
We do not deliver to PO Boxes or international addresses.
The postcode search bar on the delivery page, product page or in the cart will confirm the delivery options available in your area. The cost of delivery is based on the product, your postcode and the delivery zone that it falls into.
The delivery of products to some remote/isolated areas may be to the closest barge or Freight Company. You will then need to arrange continued delivery (including any additional cost) from the depot to your home address.
The estimated shipping or delivery times for your order is displayed on the product page and the cart page.
Delivery to parts of Far North Queensland, Northern Territory, Western Australia, Tasmania and remote/isolated areas may take longer and are subject to local transport schedules.
Should there be any issues with stock availability, we will contact you to advise of any delays. If you have any questions about your delivery you can contact us by email or call our customer service hotline.
For all orders you will receive tracking information via email or SMS when your item is on board for delivery with Australia Post. A notification or calling card will be left for you letting you know that your order is waiting for collection at your local Post Office if you are not home to accept your delivery.
Delivery costs for your purchase are calculated and displayed in the shopping cart. Standard delivery is calculated by the size and weight of the items, plus the delivery location.
Once your order has been confirmed we are unable to amend your delivery method.
We are also unable to change your address once the order has been confirmed. If you would like to amend your order, send us a message by email to cancel your order. Once cancellation is complete, a refund will be issued back to the original payment method.
We strive to be able to deliver your order as fast as possible. From time to time popular items may sell out quickly and temporarily be on back order. This means that the items are currently out of stock but that there are shipments on their way to re-stock our stores & warehouses. Once your order is in stock, you will receive a notification email when your item is ready for delivery or pick up.
We recommend contacting our customer service hotline directly as they will be able to identify the next steps involved, just make sure you have a copy of your tax invoice handy.
Product and Pricing
Our website can show you if the item is available. If no stock is available you will be shown delivery only options.
Alternatively, you can chat to one of our friendly team members to discuss the product you need. Please call our customer service hotline.
Sorry to hear your product is faulty! You can send your faulty item along with a copy of your Tax Invoice back to us and we will be more than happy to assist you. Please read our return and refund policy and procedure.
We strive to provide our customers with the best prices available, call us to discuss your pre-purchase price match.
You can find the number and address for your local store here.