Online Ordering

Do I have to create an account before I buy online?

By creating an account with us your checkout process is faster. You can view your order status, check your purchase history and use promotional offers. If you'd prefer not to create an account you can make your online purchase as a 'guest'.

What happens if I have forgotten my password?

You can request your password to be reset by entering your email address on the “Forgot your Password’ page and you will receive your reset password link by email.

What exactly happens after ordering?

Parturient viverra enim torquent elit sociosqu sociis consectetur pretium suspendisse sem scelerisque risus magna est consectetur ullamcorper nunc.

Porta sapien nulla maecenas quis condimentum curabitur suscipit dolor est phasellus dui sociis fringilla a dignissim quisque ullamcorper nec eu eros.Elit consectetur non parturient tempus adipiscing nullam metus.

Where is my online order?

You should receive an Online Order Confirmation email within 24hrs of placing your order.

If you did not receive your Online Order Confirmation email, please:

  1. Confirm that you have placed your order with your correct email address;
  2. Check your Spam/Junk folders;
  3. If you still require assistance, please contact us by email or directly on our customer service hotline.
Can I change my order once I have placed it?

 Yes. If you need to make a change you can send us an email or call our customer service hotline.

Can I cancel my online order?

Yes, if your item has not yet been dispatched, we will be able to cancel your order. Simply send us a message by email or call our customer service hotline and our team will cancel your order and issue a refund in the same tender used to place the order.

Why hasn't my order been delivered together?

Your order may be sent from multiple locations and can arrive separately on different days. We do this so we can get your order to you as soon as possible.

Can I delay my delivery for my online order?

Yes. You can send us a message by email or call our customer service hotline and we can arrange delaying your delivery for up to 28 days. Please note: some orders may not be possible to delay.

How do I track my online order?

For all orders, an email with a tracking link and instructions will be emailed to you when your order has been despatched.

How do we protect your online transactions?

During the checkout process, we securely share minimal transaction data with ANZ eGate payment gateway so they can provide fraud protection for you the customer and our business.

Transaction Records

Do you include a copy of the Tax Invoice with my order?

We will email you a copy of your Tax invoice to the nominated email address that you have provided once the goods have been dispatched.

Can I get a copy of my Tax invoice from past transactions?

We can provide you with a copy of a past transaction Tax invoice, once an ID Check has been completed in person.


What is the cut-off time for delivery?

Our delivery order cut-off time is 4pm Monday – Friday.

How will my order be delivered?

Your order may be delivered by Australia Post or Courier - Allow 2-7 working days to receive items in metro areas once you receive your email telling your item is on its way. Regional & remote areas may take longer.

Can Zakka arrange for my products to be installed?

 If you need your product installed, there is a fully guaranteed installation service available for purchase from website.

Where do we deliver to?

We do not deliver to PO Boxes or international addresses.

The postcode search bar on the delivery page, product page or in the cart will confirm the delivery options available in your area. The cost of delivery is based on the product, your postcode and the delivery zone that it falls into.

The delivery of products to some remote/isolated areas may be to the closest barge or Freight Company. You will then need to arrange continued delivery (including any additional cost) from the depot to your home address.

How long will it take for my order to arrive?

The estimated shipping or delivery times for your order is displayed on the product page and the cart page.

Delivery to parts of Far North Queensland, Northern Territory, Western Australia, Tasmania and remote/isolated areas may take longer and are subject to local transport schedules.

Should there be any issues with stock availability, we will contact you to advise of any delays. If you have any questions about your delivery you can contact us by email or call our customer service hotline.

Is my order tracked?

For all orders you will receive tracking information via email or SMS when your item is on board for delivery with Australia Post. A notification or calling card will be left for you letting you know that your order is waiting for collection at your local Post Office if you are not home to accept your delivery.

How much does delivery cost?

Delivery costs for your purchase are calculated and displayed in the shopping cart. Standard delivery is calculated by the size and weight of the items, plus the delivery location.

Can I change my delivery option or address after placing my order?

Once your order has been confirmed we are unable to amend your delivery method.

We are also unable to change your address once the order has been confirmed. If you would like to amend your order, send us a message by email to cancel your order. Once cancellation is complete, a refund will be issued back to the original payment method.

Why is my order on backorder?

We strive to be able to deliver your order as fast as possible. From time to time popular items may sell out quickly and temporarily be on back order. This means that the items are currently out of stock but that there are shipments on their way to re-stock our stores & warehouses. Once your order is in stock, you will receive a notification email when your item is ready for delivery or pick up.

What do I do if my item has arrived damaged?

We recommend contacting our customer service hotline directly as they will be able to identify the next steps involved, just make sure you have a copy of your tax invoice handy.

Product and Pricing

How can I check if this item available?

Our website can show you if the item is available. If no stock is available you will be shown delivery only options.

Alternatively, you can chat to one of our friendly team members to discuss the product you need. Please call our customer service hotline.

How do I return an item I purchased online that is faulty?

Sorry to hear your product is faulty! You can send your faulty item along with a copy of your Tax Invoice back to us and we will be more than happy to assist you. Please read our return and refund policy and procedure.

I've seen one of your products cheaper elsewhere - do you price match?

We strive to provide our customers with the best prices available, call us to discuss your pre-purchase price match.

You can find the number and address for your local store here.